Shipping policy

SHIPPING POLICY

Thank you for shopping at The Cool Pet Store. Here's what to expect when you place an order.

Processing Time
Orders are processed within 1-3 business days. You'll receive a confirmation email once your order has shipped, including tracking information where available.

Shipping Times
As our products are shipped from international fulfillment partners, delivery typically takes 7-20 business days depending on your location within Australia. Delays can occasionally occur due to customs processing or courier volume, which are outside our control.

Shipping Costs
Shipping costs are calculated at checkout based on your order and delivery address.

Order Tracking
Once your order ships, you'll receive a tracking number by email so you can follow its progress.

Customs and Import
For orders shipped internationally, any customs fees, duties, or taxes are the responsibility of the customer.

Lost or Delayed Packages
If your order hasn't arrived within the expected timeframe, please contact us at thecoolpetstore.au@gmail.com with your order number and we'll help track it down.

Contact Us
Questions about shipping can be sent to thecoolpetstore.au@gmail.com or 0411 103 630.